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Privacy Policy

Effective: 01 November, 2019

INTRODUCTION

At XCel Inc Limited, protection of your privacy in your dealings with us whether online or offline at our various outlets is part of our culture of maintaining the highest ethical standards. We always recognize our responsibility to keep/treat information provided by you with the strictest confidentiality.

How XCEL Uses Personal Information

This policy covers how XCel Inc Ltd. treats personal information that XCel collects and receives, including information related to use of XCel products and services.

SCOPE OF COVERAGE

This Privacy and Usage Policy covers XCel's treatment of personally identifiable information that you submit through any of our channels or touchpoints.

This policy does not apply to the practices of companies that eTranzact does not own or control, or to people that XCel does not employ or manage.

INFORMATION COLLECTION AND USE

How Do We Protect Information?

We implement a variety of security measures to maintain the safety of your personal information when you access your personal information.

GENERAL

XCel Inc Ltd. collects personal information when you register with XCel, when you use XCel products and services or when you visit XCel web pages. XCel Inc Ltd. may combine information about you that we have with information we obtain from Banks or Merchants.

When you register for some financial products and services, we might also ask for your address, Phone number, personal identification, etc. When you register with XCel and sign in to our services, you are not anonymous to us. XCel collects information about your transactions with us including information about your use of our financial products and services that we offer.

XCel automatically receives and records your financial transactions information on our platform, our partners and our payment services, provider.

XCel uses the information for the following general purposes:

  • To fulfil your requests for products and services.
  • To improve our services, resolve your queries.
  • To provide reconciliation and settlement for all financial transactions.
  • To upgrade our product lines, and
  • To provide regulatory reporting where applicable.

INFORMATION SHARING AND DISCLOSURE

XCel Inc Ltd. does not sell, rent, trade or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in conducting our business or servicing you, so long as those parties agree to keep this information confidential, the exception being when we have your permission, or under the following circumstances:

  • We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.
  • We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of funds, violations of XCel’s terms of use, or as otherwise required by law.
  • XCel does not provide any personal information about you to third parties but may do so, if XCel is required to provide support services to your financial service providers, such as Banks, Insurance Companies and non-financial companies (such as Schools, Airlines, and Portal Providers).

XCel Inc Ltd. works with Partners, Merchants, Airlines, Schools, Portal Providers, Churches / Charities and other service providers in different industries and categories of business.

CONFIDENTIALITY AND SECURITY COMMITMENT

We limit access to personal information about you to employees whom we believe reasonably need to come in contact with that information to provide products or services to you or in order to do their jobs.

CHANGES TO THIS PRIVACY POLICY

XCel may update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to our partners or by placing a prominent notice on our site.

XCEL Inc Ltd is a company registered in England and Wales with the registered company number 12389534 and its registered address at 71-75 Shelton Street, London, Greater London, United Kingdom, WC2H 9JQ. XCEL Inc Ltd is a registered agent of Railsbank which is an electronic money institution authorised by the Financial Conduct Authority for the issuing of electronic money and payment instruments. The XCEL Black contactless debit card is issued by Railsbank pursuant to a licence by Mastercard International. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.